Social never clocks out. It doesn’t stick to a 9-5 schedule like you might.
Early morning Dm’s. After work scrolls. Comments are coming through before and after you start your day. Your online presence can’t afford to be clocking in and out with Dolly P. That’s what we’re here for.
Community management is our bread and butter. Has been for a long time. We’ve been talking about its value (and proving it) for over a decade now, working behind the scenes on some of the UK’s biggest brand accounts. Not just replying to comments, but managing communities.
From 8am to 10pm, every single day of the year, our team keeps an eye on your social channels. Messages, comments, mentions – nothing gets left hanging. Because unanswered conversations don’t just disappear. They linger. And usually not in a good way.
Our Agents are well-versed in the tricky stuff. Complaints. Crises. Those moments when a brand needs to respond calmly, clearly, and with a bit of emotional intelligence, not panic. Each interaction is handled within your existing processes, using your tone of voice, so it never feels scripted or off-brand. Human, but considered. Warm, but professional. That balance matters.
And yes, positivity is part of it too. We look for opportunities to turn everyday interactions into moments that build trust, soften tension, and leave people feeling better about your brand than when they arrived. Sometimes that’s a quick reassurance. Sometimes it’s knowing when not to say too much. Experience teaches you that.
What we bring to the mix, other than great chat:
- Over a decade of hands-on experience
- Thoughtful community engagement and negativity resolution
- Calm, confident crisis management expertise
- Fully human-led support (always)
- Bespoke reporting that actually tells you something useful
- All staff based in our Devon office
If you’re wondering about cost, that’s understandable.
Our pricing is designed to be flexible and fair, shaped around what you actually need rather than fixed packages.
See how Community Management Works for Our Clients
Purplebricks were looking for Community Management across their social media pages, with their main KPI’s to increase positive sentiment of the brand and reduce negativity while also supporting their customers with enquiries, and responding to and escalating complaints.
To do this, our team were extensively trained on the brand and educated on their offering and services. This resulted in the team being able to provide professional advice and support to often sensitive issues or concerns, and signpost when needed to the Purplebricks team.
The threesixfive team are in daily contact with Customer Services and work closely with the brand team to continually look at improving sentiment whether directly through the Community Management approach or via operational and marketing adjustments.
”We have been amazed at how quickly threesixfive have integrated into Purplebricks and it now feels like they are a part of our team! They have grasped our systems and processes incredibly well and are able to talk to our clients seamlessly regarding often quite complex and sensitive issues. The team are fantastic to work with across both our community management and our reviews management. They are proactive, offer advice and experience, and are incredibly flexible, often happy to provide insights learnt across their impressive portfolio. The team go above and beyond to provide an excellent service to both ourselves and our clients and are a key factor in our growing social presence.
Emma Wainman-SaleSocial Media Manager
