The Human Advantage.
We didn’t begin with a boardroom strategy or a polished mission statement. We began with a problem that demanded a solution.
A long time ago, when chatbots weren’t a thing, but the frustration of not getting a response to an enquiry on social media was… We thought someone should step in. We decided to build something different. Something human. Initially, it was solving the issues of scripted social media responses.
As time went on, it was then tackling the bot responses. There’s nothing that disconnects you more than a brand reply that feels robotic. You know that feeling, when you have a query, and you’re stuck talking to a chatbot that keeps missing the point, firing back copy-and-pasted replies while you’re thinking, PLEASE, just put a real person on. Yeah. That.
Automation ruins the genuine connection fans actually want, and every brand needs to build a real community. Even after all these years, we still believe people want to talk to actual people. There are no soulless auto-responses here. Just actual humans who listen, think and connect.
And so that’s exactly who we hired.
Real people. Real experience. Real conversations, handled with warmth, common sense and a bit of personality (because life’s too short for robotic customer service). We do this every day. All year round. No shortcuts.
The Human Advantage.
We didn’t begin with a boardroom strategy or a polished mission statement. We began with a problem that demanded a solution.
A long time ago, when chatbots weren’t a thing, but the frustration of not getting a response to an enquiry on social media was… We thought someone should step in. We decided to build something different. Something human. Initially, it was solving the issues of scripted social media responses.
As time went on, it was then tackling the bot responses. There’s nothing that disconnects you more than a brand reply that feels robotic. You know that feeling, when you have a query, and you’re stuck talking to a chatbot that keeps missing the point, firing back copy-and-pasted replies while you’re thinking, PLEASE, just put a real person on. Yeah. That.
Automation ruins the genuine connection fans actually want, and every brand needs to build a real community. Even after all these years, we still believe people want to talk to actual people. There are no soulless auto-responses here. Just actual humans who listen, think and connect.
And so that’s exactly who we hired.
Real people. Real experience. Real conversations, handled with warmth, common sense and a bit of personality (because life’s too short for robotic customer service). We do this every day. All year round. No shortcuts.
Built for the UK’s Biggest Brands
We’re the friendly faces behind the screens for some of the UK’s most loved brands. Whether it’s celebrating a viral win or handling a less-than-glowing review, we jump into the conversation with warmth, common sense, and your unique brand voice.
Think of us as an extension of your own office; we’re part of your team, making sure your values shine through in every single conversation.
Built for the UK’s Biggest Brands
We’re the friendly faces behind the screens for some of the UK’s most loved brands. Whether it’s celebrating a viral win or handling a less-than-glowing review, we jump into the conversation with warmth, common sense, and your unique brand voice.
Think of us as an extension of your own office; we’re part of your team, making sure your values shine through in every single conversation.
Your Key Contacts
(aka some of the humans behind the screens)
Here’s something we’re quietly proud of: we’re fully based in North Devon.
One office. One close-knit team. No outsourcing. No overseas call centres. No disappearing acts.
While others clock off or pass things along, we’re here; weekdays, weekends, holidays, busy seasons, the lot. 365 days a year, keeping conversations flowing so your customers always feel looked after.
We don’t do gimmicks. We focus on dependable, human-led solutions because, at the end of the day, results are what matter.
While many people make up our team, you will likely hear from a few key contacts. We wanted to put faces to their names and introduce them…
Working at threesixfive...
”“I’ve learnt so much whilst working at threesixfive and enjoy working on behalf of our wonderful clients. So proud to work at such a welcoming company and receiving positive feedback always feels great.”
”“threesixfive is a fantastic company to work for. Management supports my progression, helps develop my skills and provides clear objectives to support my growth within Social Media Marketing. Incredibly grateful to feel so supported within my role and look forward to the future here!”
”“I didn’t think it was possible to work with such large brands whilst working in Devon but it is. My friends and family can’t believe threesixfive works with such amazing, established brands across social media. Seeing my comments across verified pages online never gets old either.”
”“I started working at threesixfive after graduating university and have progressed within the company more than I could have anticipated after just a few years! It’s a fantastic company for career progression and the friendly atmosphere in the office is fantastic.”
